IEP is committed to continuous improvement and adheres to good international and European practice, such as the ‘Standards and Guidelines for Quality Assurance in the European Higher Education Area’ (ESG).
INTERNAL QUALITY ASSURANCE
All IEP pool members adhere to the Internal quality procedures and the Charter of Conduct for Pool Members, which ensure that the evaluations undertaken correspond to IEP’s mission and objectives and are in substantial compliance with the ESG.
An institution may complain when it considers that an evaluation has not been carried out with due consideration to IEP Guidelines and the “Charter of Conduct for Pool Members” and to general principles of evaluation and professional standards in forming and expressing a judgement. The Complaints Criteria and Procedure describes the complaints process.
As part of its quality assurance processes IEP undergoes external reviews every five years. The latest evaluation was carried out by a review panel appointed by ENQA. The IEP self-evaluation report (dated October 2013) is available here. The ENQA panel report can be downloaded here.